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Privacy Policy

Privacy Policy

Sparklez Stores respects every user of our service and is committed to protecting your privacy when you use our services. Your trust is especially important to us, and we will go out of our way to earn it and keep it. We will not ever rent or sell your personal information to any third party, and we do not send spam. This privacy policy sets out how Sparklez Stores uses and protects any information that you give on www.sparklezstores.com when you use this website. Sparklez Stores is committed to ensuring that your privacy is protected, subject to the terms of the ‘Security’ Clause below. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sparklez Stores may change this policy from time to time by updating this page. Sparklez Stores shall have the right to modify this Privacy Policy, which modification shall be effective immediately following Sparklez Stores posting of such change on the website. Your use of Sparklez Stores service following such posting shall be deemed to constitute your acceptance of such modification. You should check this page from time to time to ensure that you are happy with any changes. If you have any questions or comments regarding this Privacy Policy, please contact us.

In this Privacy policy, the user of the Website is referred to as “you” or “your” and the provider of website is referred to as “Sparklez Stores”, “www.sparklezstores.com”, “we”, “us” or “our”.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Device information

  1. Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  2. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  3. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  4. Disclosure for a business purpose: shared with our processor Shopify, Shiprocket & any other third party apps used.

Order information

  1. Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.)
  2. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  3. Source of collection: collected from you.
  4. Disclosure for a business purpose: shared with our processor Shopify, Shiprocket, PayU India, Razorpay India, Paytm Business & any other third party apps used.

Customer support information

  1. Examples of Personal Information collected: Name, Phone Number, Email Address, Billing Address, DOB.
  2. Purpose of collection: to provide customer support.
  3. Source of collection: collected from you.
  4. Disclosure for a business purpose: COD Order Confirmation, Third Watch, Return & Exchange Portal, Help Center.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We use Google, Facebook, Instagram, Pinterest for our marketing needs. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic Decision-Making

You have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
  • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Your privacy is important to us. All information collected by Sparklez Stores on this website and via Razorpay (India) & PayPal (Outside India) is only used for the purpose of processing your order and enhancing our customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as Razorpay & PayPal account information.

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below: Sparklez Stores Private Limited, Raheja Tesla Industrial MIDC Industrial Area, Unit 347, Juhinagar, 400705 Navi Mumbai MH, India