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Refund Policy

Refund policy

Used or Damaged Items

If an item is returned to us damaged, used or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.
Original Condition: The item tags should not have been broken and all packaging should be intact.

Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Received a damaged item?
Contact us within 48 hours of receiving your item with a picture of the damage. We will arrange to ship an alternate item to you or refund as you may prefer !